We have a 15-day return policy, which means you have 15 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at forherbym@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that the exchange can only be made within the same price range as the original product of return.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive your original amount automatically refunded through your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Sale items are not eligible for return.
